Refunds & Exchanges

Whilst we will do our best to ensure you have a great experience with Brit & Bridle, we know that somethings don't always go to plan. We have therefore committed to the below refunds and exchanges policy

1. Your statutory rights remain unaffected and should any item arrive to your damaged or not as described then we will replace your item. 
2. As all of our items are made to order (designed and printed on demand) typically NO REFUNDS ARE APPLICABLE however we offer:
   - A credit note PLUS an addition 10% on top of any order value (excluding shipping) on any return within 21 days of purchase 
   - A refund on any order that is damaged or faulty within 14 days of shipment. You must advise us immediately of any defects. Photographic proof should be sent to wecare@britandbridle.co.uk where a customer service agent will advise of next steps 
3. As a small independent business, All returns are at the expense of the recipient. Please make sure you review all size guides and care instructions at point of purchase
4. Any swimwear that is return MUST have the heigeine label still attached. Any swimwear with the hygiene label removed with be refused a refund
   
   
   We cannot take responsibility for an incorrect shipping address filled on the site. Please ensure you check your completed address to make sure it is deliverable. Please ensure you keep hold of any proof of postage or tracking numbers on your returns, we cannot be responsible for returns that do not reach our warehouse.
   
   For any support please reach out to wecare@britandbridle.co.uk or use the contact us form.