Shipping and retur Policy

Whilst we will do our best to ensure you have a great experience with Brit & Bridle, we know that somethings don't always go to plan. We have therefore committed to the below returns policy

Most Brit and Bridle products are made to order or are produced in small batches to reduce waste and having a better environmental impact versus over producing. With this in mind we do not accept returns for change of mind. It is also important that you review all product description and size guides. These guides are up to date and accurate. 

Eligible returns 

Your statutory rights remain unaffected and should any item arrive to your damaged or faulty then we will replace your item. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are a mall number of items that are exempt from all returns which include; Sanitary, Intimate or hygeine products which includes swimwear. 

To initiate a return please email ecare@britandbridle.co with your [order number] and [name] in the subject. You will receive an email back from us confirming receipt of your request. 

We will follow up with return instructions if eligible. Once we receive your return we will review and make sure the return criteria ha been met (Product is unworn, in it's original packaging with labels still attached and not washed or fragranced). 

All return shipping is the responsibility of the sender.

Damages to products due to courier negligence 

If you believe your product has been damage, lost or stolen due to courier negligence then you will need to open a case with the relevant company.  Whilst we try to use the best possible courier options, we can not take responsibility for negligence of each courier. 

For any support please reach out to wecare@britandbridle.co.uk or use the contact us form.